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About Outgoing Email Management

FootPrints supports email notification for both technical Agent/administrator users and external customer users.  Notification emails are passed directly to your SMTP mail server (defined during FootPrints installation).  To change your SMTP server name, select Administration | System |Features | Mail from the FootPrints Toolbar.

The Workspace Administrator can control the contents of notification email sent by FootPrints.  Different templates can be configured for internal users, customers, and CCs. Rules defining when email is sent can also be configured.  One feature of FootPrints is the ability to define content (templates) for email notifications based on the status of Issues.

Email notification is configured per Workspace. To set up email for a Workspace, select Administration | Workspace | General | Mail Preferences from the FootPrints Toolbar. In addition, some system-wide preferences can be set for email notification.

The following options are covered in this topic:

Workspace Email Notification Preferences

• Configure Email Templates
• Custom Email Templates
• Email Notification Rules
• Default Email Address for Users
• Escalation Email Notification

System Email Notification Preferences

• System Email Notification Preferences

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